Privacy Policy

Last updated: 19 October 2026

All Star Cleaning provides cleaning services in Wellington and surrounding areas. This policy explains how we collect, use and protect your personal information, in line with the New Zealand Privacy Act 2020.

Information we collect

• Contact details you give us when you request a quote or book a service, such as your name, phone number, email address and property address.
• Details about the service you need, such as the type of clean, property size and preferred dates.
• Information from calls, emails and messages with us.
• Website usage data (pages visited, device and browser type, approximate location) collected through cookies and analytics tools such as Google Analytics.
• Public reviews you post about us on Google. We display these on our website.

How we use your information

• To respond to enquiries, provide quotes and carry out cleaning services.
• To schedule jobs, send invoices and manage payments.
• To follow up after a job and invite feedback or reviews.
• To improve our website and services.
• To meet legal and tax obligations.

Google Business Profile data

We use the Google Business Profile API only to read reviews of our own business profile so we can display them on our website. We do not collect Google account data from the public, and we do not sell, share or use this data for advertising.

Sharing your information

We do not sell your personal information. We share it only with service providers who help us run the business (such as website hosting, email, scheduling, accounting and payment providers), and where the law requires it. These providers may store data outside New Zealand, and we take reasonable steps to make sure it is protected.

Storage and security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. We keep it only as long as needed for the purposes above or as the law requires.

Cookies

Our website uses cookies to understand how visitors use the site. You can turn cookies off in your browser settings, though some features may not work as well.

Your rights

You can ask to see the personal information we hold about you and ask us to correct it. To do so, contact us using the details below. If you are unhappy with how we handle your information, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.

Contact us

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.